Three Interview Questions Which Helps to Get Job at Apple Store

Forbes published this week an interesting article where they would display three questions that make each candidate trying to get a job at the Apple Store.

As a pacesetter in any field, you must pay attention to how the Apple Store hires winning personalities. There’s lots to find out. though several brands attempt to copy the design and feel of the Apple Store (see Best obtain Tries on Apple’s Sleek Look within the Wall Street Journal), they’re missing the important soul of the Apple Store experience—its individuals. The Apple Store values a magnetic temperament the maximum amount because it will proficiency. however how does one realize the most effective folks that are passionately committed to the whole and therefore the client experience?

When evaluating potential workers, Apple hiring managers should answer 3 queries on a candidate referral type meant to measure the candidates’ ability to produce a superior client expertise.

1. Do they display grit? Grit is the ability to perform under pressure,  Grit is courage and confidence. There’s a distinction between confidence and conceitedness. An arrogant job candidate says, “I grasp everything regarding the MacBook professional.” A assured candidate says, ‘There are lots of things I don’t grasp however I will realize the solution.’ someone displays grit once they acknowledge what they don’t grasp however are determined to find out.

2. Will the candidate supply a Ritz-Carlton level of client service? This question measures the candidate’s ability to produce transformational experiences. The Apple Store merely needs to grasp if the person being thought-about has client service skills up to par with its standards. The Apple Store doesn’t need to listen to employment candidate say, ‘I love client service.’ Instead they require to listen to, “I take each chance to wow a client and here’s an example…” A candidate may well be asked, “Has there ever been a time when a client asked for one thing that you {just} couldn’t offer at the moment? How did you handle it?” during this case the hiring manager is probing to envision just how deep the willdidate can go into Apple’s 5 Steps of Service, that I revealed during this previous article. though the candidate isn’t expected to grasp the 5 steps of service, folks that are exceptional at communicating instinctively follow some, if not all, the steps in their interactions with customers.

3. might the candidate have gone toe-to-toe with Steve Jobs? This question implies that the candidate encompasses a general plan regarding Apple’s product and technology. a lot of vital, Apple Store hiring managers need to grasp that a candidate has an opinion, will articulate it, and is willing to fight for it.

“I don’t assume I run roughshod over individuals, however if one thing sucks, I tell individuals to their face,” Steve Jobs told biographer Walter Isaacson. “That’s the culture i attempted to form. we tend to are brutally honest with one another.” Few workers ever met Jobs in the flesh however, if they’d, would they need be able to hold their own with Steve—really go toe-to-toe with him—or would they need cowered and wilted into a blubbering mess? Jobs’ prime executives understood that they’d to treat Jobs with respect however that they were conjointly expected to keep off on his ideas and argue their points. “I realized terribly early that if you didn’t voice your opinion, he would mow you down,” Apple CEO Tim Cook once said. Yes, the Apple Store hires friendly and passionate workers. however Apple conjointly appearance for folks that confidently specific their opinion and have a fearless angle regarding giving feedback.

Via: Forbes

Shortlink:

Posted by Ibrahim on July 16, 2012. Filed under Apple, News, Technology. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry